"I would like to take this opportunity to write to your law firm and thank you for coming through for me when I lost hope in my previous attorney. You kept me informed through phone calls and letters to let me know what was going on the whole time. I was never left in the dark like I was with my previous attorney. I'm very grateful for you taking an interest in my case and caring about my wellbeing. I would strongly recommend your firm to my family and friends, which I have already told my parents how good you all are. Thank you again and have a great holiday season."